Operational Plan For Cafe One

Identified Problem/ risk area

Context of Risk

e.g. operational, financial strategic

Possible consequences of  not treating the risk or of making changes to address the current problem ( contingency planning)

1

Job Scheduling

Operational

If the problem is not addressed it will develop employee shortage which will lead to customer dissatisfaction that will ultimately impact the revenue of the café.

2

Record Management

Strategic

Improper record management gives birth to chances of fraud and improper assessment of the records will develop difficulty in the development of strategic plan and even cause trouble during legal battles.

3

Supply Chain Management

Financial

Improper assessment over the supply chain is leading to delay in the delivery of the goods that may lead to shortage of resources in dire situation leading to financial lose. Furthermore, low quality will impact the perception of the customers and decrease the customer base.

4

Employee Training

Operational

Improper management of customers and delay is leading to decreasing of the customer satisfaction which is impacting the customer inflow and is harmful for the long term sustainability of the firm.

5

Felicitation Program

Strategic

With better options, discounts and incentives, the customers are getting attracted towards other firms that is leading the café to lack behind in the competitive leadership and is undesirable.

Stakeholder

Risk context area

Permanent employee

Job Scheduling

IT service provider

Record Management

Suppliers

Supply Chain Management

Owner

Employee Training

Owner

Felicitation Program

Risk

Likelihood

Impact

Level of Risk

Rank

Job Scheduling

A

5

Extreme

1

Record Management

B

5

Extreme

2

Supply Chain Management

A

4

Very High

4

Employee Training

A

5

Extreme

3

Felicitation Program

C

4

High

5

Prepared By:

Date:

Business Activity Area:

Resource and Scheduling

Risk Identified and likely impact:

Shortage of employee

If the problem is not addressed it will develop employee shortage which will lead to customer dissatisfaction that will ultimately impact the revenue of the café.

Summary of risk treatment options

The discussed risk is very crucial because it will lead to shortage of human resource that will in turn lead to halting or delayed operations which will impact the customer satisfaction and in the process eventually impact the revenue of the firm.

Action plan for treatment option:

Proposed actions

Implementation Strategies:

Development of proper Job Scheduling Framework.

· Meet with the employee and discuss their availability.

· Understand the Peak hours at restaurants.

· Estimate the need of employee.

· Schedule the employee accordingly.

· Meeting with the employee to collect there feedback.

· Monitor the customer arrival hours and record it.

· Apply Hit and throw method to calculate the number of employees need for one week.

· Accordingly schedule the employee.

Expected outcome:

It will mitigate the threat of unavailability of the employees because both the employees need and the organisational need have been taken into consideration.

Budget:

It will consume a budget around 200 dollar because the requirement of the proposed strategy is excel tool that will be used for recording different aspects that have been mentioned above. Furthermore, miscellaneous expenses may incur in interviewing the employee and other similar aspects. So, a total of $200 is considered as the budget.

Resource requirements:

Human Resources.

Computing System and tools.

Miscellaneous tools such as voice or video recorder, notepads and extras.

Responsibility

(show all)

Manager

Permanent employee

Timeline:

2 week- The first week for monitoring and the second for planning the framework.

Reporting and monitoring requirements

The manager will monitor the customer inflow and time along with other needs of the process. Finally, the manager will report to the owner who will monitor the progress.