Intelligent Personal Assistants In Public Transport: Benefits And Impact

Technology and Industry Overview

Discuss about the Impact of Intelligent Personal Assistants on Public Transport.

In this study, the considered technology is intelligent personal assistants and the industry assumed is public transport. The intelligent personal assistants are the devices or applications that help to assist the transport industries and travel agencies. The recent development in the mobile communication had paved way for the telecommunication field to enhance the travel information system, which gives information about the new places and assist the resources in locating particular locations (David Pogue). These locations are very important for destinations such that the travellers used to adopt the maps for the journey. This intelligent personal assistant enables the travellers to reach to the destination and gives more insights about the distance, routes, and all other details (Brad Miser).

The technology relies on the industries such that the technology specified deals with the personal assistants that operates in the transport field, helps to make movement of the vehicles with intelligence. These personal assistants benefit drivers as they help to guide them with the routes and destinations. With these intelligent personal assistants, the road traffic, and accidents are greatly reduced with no issues for individuals travelling from a source location to the destination (Anusuya M.A, Katti S.K 2009). Automation with robotics play key role in the intelligent personal assistants (S M Veres, 2008)

In this industry, the transport involves the movement of an individual from a place to other place. Public transport operates in various locations that help the people to travel from one location to other location. However, the movement from a place to other destination exists through the public transports. These public transports may include the call taxi, bus, and any other means of transport operating in public. The intelligent personal assistants in the public transport are increased in the applications and they have improved the usage of transports guaranteeing the safe journey for the individuals who use this kind of the public transport (Shinya Iizuka et al., 2012).

The intelligent personal assistants improved the efficiency of the transport industry. The devices had driven their levels as the best and resulted to enhance the transports and driver experienced the best times in terms of comfort. The advantages of the intelligent personal assistant include the follows: provision of comfort to the individual driving the vehicle, control the unnecessary traffic, restricts the unfortunate accidents, and all other supports regarding the movement to the destination. In addition to this, the personal assistant helps to improve the efficiency of the drivers in transport system. The personal assistant has various features of providing the navigation of routes in maps, scheduler, and all other features to improve the comfort of the passengers. Most of personal assistants are occupied in the smart phone applications (Sirius, 2018). These applications serve as the personal assistants for the individuals in public transport system.

Benefits of Intelligent Personal Assistants in Public Transport

Technological influences the industry

• The considered technology “Intelligent Personal Assistants” operates with the internet connectivity only with the use of the information. Without internet connectivity, the devices will lead to various problems. This is a limitation in the intelligent personal assistants. It will make lives easier but harder in the absence of the internet connectivity.
• The technology will have further impacts with other industries too in the absence of the internet connections
• Applications may have less accuracy and can lead to wrong destinations or long routes instead of shorter routes
• Most of the personal assistants rely on the information for their operations and this acts as drawback if the data is misinterpreted
• Manual input is required for accessing the intelligent personal assistants
• The arrival of digital technologies has resulted in the entire production system as well as the manner in which products are designed. For example, due to technologies it has enabled the designing of robots (cobots) which is expected to significantly intensify the productivity of operators so as to enhance individual’s safety and their well-being.
• The influence of technology plays a significant role in improving performance as well as flexibility. When operations are well connected, it will mean that the production will be capable to self-control itself by instantly action upon each and every problem that arise. Also, the business becomes in a better position to monitor its operation using preventive maintenance have been made possible using a range of surveillance devices such as the CCTV. Furthermore, such technologies helps to decline the random activities as well as delays. Accordingly, with a complete control over a business production system, companies are able to produce and deliver products on demand. 

Factors or constraints that make impact possible

Lessing highlights four key forces that constraints individuals’ actions such as social norms, the law, architecture and the market. The social norms are established by the community. The law creep up sanction when it is not observed. Social architecture which means “characteristics of the world that consists of made and found” and markets which operate in the form of demand and supply that sets prices on different items.

• Markets – In the use of the personal assistant, internet is needed which standardise the price needed for entrance to the internet and information. If the application works offline, the internet connection is not required
• Nature – In the use of the personal assistant, manual access must be reduced with automations
• Architecture/code- there are physical or technical constraints on activities like firewalls on the Internet,
• Law- these are unambiguous directives that can be applied by the administration
• Norms are social conventions that an person feel obligated to abide to.

Communication processes are included in the industry to change impact, which needs change in the impacts. The impacts of the intelligent personal assistants involve the follows:

The events are involving the accessing of the personal assistants in the public transportation. The events for the personal assistants involve manual tasks.

The tasks for operating the personal assistants are not automated and rely on the internet usage. These tasks require few automations and offline accessibility.

The decision points include the operation and accessibility. The operation and accessibility nature must be changed in order to improve the usability of the personal assistants in the public transportation (Vishnupriya R., Devi T., 2014).

The actors involved are the users, customers, and all individuals utilizing the personal assistants in the transport system

The normal system in the personal assistants within the transport system consists of the process as follows.

Business Process Model and Notation (BPMN) is a graphical representation that is used to specify progressions in a business process model. BPMN model gives a customary and easy-to-read manner on how to describe and analyse both private and public business processes. Accordingly, the BPMN model offers the management analysts’ personnel and developers a standard notation which is readily understandable. The core purpose of BPMN is to aid in bridging communication flaws that are most of the time experienced in different departments of corporations. On the same note, BPMN supports Extensible Markup Language (XML) documents which are designed for a range of business processes making it possible to visualize them a common notation.

The BPMN diagram is constructed from a small set of key components, which makes it simpler for both technical and non-technical observers the capacity to understand the process undertaken. The BPMN components are classified in three main categories as swimlanes, connection objections and flow objects. Swimlanes are named that way due to their geometric resemblance to the lane shape of the bottom of the Olympic swimming pool. These elements are denoted as straight lines, solid lengthwise in a rectangle referred to as a pool. The swimlanes bring together different flow objects into a class of the same function. Flow objects are connected with linking objects that appear like dotted, solid lines with connecting objects that look like that may include arrows indicating process direction. Flow objects which are specified by geometrical figures like rectangles, circles, and diamonds used to indicate certain activities and events.                

Business Process Model and Notation. (2018). Retrieved from https://en.wikipedia.org/wiki/Business_Process_Model_and_Notation

Business Process Model and Notation. (2018). Retrieved from https://en.wikipedia.org/wiki/Business_Process_Model_and_Notation

References

Anusuya M.A, Katti S.K., 2009, “Speech Recognition by Machine: A Review”, International Journal of Computer Science and Information Security, Vol. 6, No. 3.

Brad Miser, ?Using IPhone‘s Siri Voice Command, pp. 5

David Pogue, ?IPhone: The Missing Manual 5th Edition, O‘Reilly Media, pp.104

Michael Castelluccio, ?Siri‘s Competition, Technology Workbook, pp.55-56, 2015

S M Veres. Natural Language Programming of Agents and Robotic Devices. SysBrain, ISBN 978-0-95584417-0-5, London, June 2008.

Shinya Iizuka et al., “Speech recognition and technology and applications for improving terminal functionality and service utility”, 2012, NTT DOCOMO Technical Journal, Vol.13, No.4

Sirius: An Open End-to-End Voice and Vision Personal Assistant. https://sirius.clarity-lab.org.

Vishnupriya R., Devi T., 2014, “Speech Recognition Tools for Mobile Phone – A Comparative Study”, International Conference on Intelligent Computing Applications (ICICA), archived in IEEE Digital xplore, pp. 426 – 430.