Exploring Employability Skills In Human Resource Management

Importance of Employability Skills in HRM

The employability skill refers to the professional efficiency of the individuals that is needed to achieve any organisational goal. The courses and the degree programs offered by various universities strengthen these employability skills of the students to prepare them for their career prospects (Jin, Liu and Austin 2014). I have acquired the degree on human resource management. In this study, I shall share my learning experiences and the effectiveness of the overall degree program. The elaborative structure of exploring the employability sector would provide us the insightful knowledge about the necessary professional skills for the future.

Effectiveness of the Networking Process in improving Commercial Awareness

Networking is an integral part of the Human Resource Management. Networking process in human resource management generally refers to the activities of the external consultants who seek collective information for improving the work quality. According to Eggins and Slade (2012), establishment of the networking process helps in gathering the information from a collective source that eventually helps in obtaining enriched knowledge regarding any specific area of concerns. Today’s world of professional sectors seeks more advanced method of performing necessary functionalities (Lindenmayer, Piggott and Wintle 2013). Team work has thus become the major focus to determine the achievement of the organisational goals. The establishment of the extensive networking with the various people helps in generating the broader knowledge and innovative ideas of the business technicalities. In the human resource field, commercial awareness is much essential for the associated professionals. A broader networking group helps in identifying the diverse techniques of the business dealings and provides the clear insights regarding the job specifications. Over the last few years, commercial awareness has become a buzzword (Seys et al. 2013). Employers usually seek to understand the better techniques of dealing with the dynamic world of business. The individual belongs to the human resource field requires having the updated knowledge regarding the industry, competitors, current advancements, business practices, fruitful decision-making, and networking process to develop the commercial awareness. Networking process helps in developing the interpersonal skills and more professional efficiency to deal with the situational incidents (Deery and Muskat 2014). Most of the successful business marketers use the effective networking skills to improve their commercial awareness in a significant way. 

Reflection of the Networking Experiences

In past few years, I have attended two major events that helped me in learning diverse professional and personal skills beneficial for my career prospects. First was an Alumni Meeting, which was a grand event, organized by my company. In this event, the professionals from different branches were gathered together for celebrating the organisational success together. Every year, this event is held in which the business stakeholders including shareholders, investors, and employees gathered together. The board members and the shareholders provide the inspirational speeches and discuss about the future business objectives. During this event, I received the opportunity to communicate with various people belong to diverse work culture and background. It was a nice experience since it helped in enhancing my knowledge regarding the different traits and professional attributes. Moreover, the experiences and motivational speeches shared by the senior professionals also helped me in generating more confidence to improve my professional and personal attributes.

Networking in HRM

Another event I attended was the workshop based on a particular educational project. While pursuing my human resource degree, I attended this seminar in which the professors, lecturers, educational inspectors, and students from diverse universities were present. Our university arranged this workshop to demonstrate the organisational employability courses and practices via visual presentation. I took the part as a volunteer in this seminar and I was appointed to resolve the queries of the associated people. I received the opportunity to develop the effective communication skills. Moreover, I needed to be an active listener and I needed to be patient enough to communicate with the people from different universities. It was a greater experience for me amidst of every challenging incident that I faced during the workshop. It helped me in developing my professional and personal attributes in a significant way. 

I acquired the human resource degree from GSM London College. I aspire to become a successful employee in human resource management field. My prior experience as a customer service providers and recruiter helped me to communicate with various people from diverse culture and lingual background. I am currently working as one of the team members in an organisation where I have to perform the dynamic role to provide sound customer services. Moreover, when I took participation in these two events, I got the opportunity to communicate with people from diverse people. I faced the enormous challenges when I needed to resolve their queries. Eventually, it helped me in improving the communication, listening skills, and patience level. I want to establish my career as a successful Human Resource Manager. The improvement of these skills would help me in achieving my desired goal. 

I have acquired degree on cost accounting and customer service alongside my primary course on human resource management. These two courses helped me in acquiring the adequate knowledge in the professional techniques and administrative level as well. When I am focusing on achieving my career ambition, I need to be capable enough to deal with the administration field. The cost accounting course would help me in understanding these administrative documents associated with the field of human resource management. On the other hand, the course on the customer service helped me to resolve the queries of the customers and establish the greater communication skills. It would help me in achieving the desirable career ambition.

Improvement in my communication skills would provide me the confidence in dealing with the international companies. When I visited these two events, I learnt about the importance of communicational proficiency that can shape my future of being a successful human resource manager. Going forward, I would like to see myself as a part of the multinational company in which I would deal with the employees from diverse background. Moreover, the proficient communication skills and greater confidence would help me in cracking the difficult interview at the multinational level. Hence, this professional efficiency is necessary for me to acquire for achieving my desired ambition.

Commercial Awareness in HRM

Currently I am working as a service provider in a food delivery sector and I have to perform a dynamic role in this sector. I am a part of a team that pays attention towards the preparation of foods and ensure the high quality product delivered to the customers. I am improving my communication and customer dealing skills to become a team leader in which I can lead my team with more efficiency.

Currently, I want to be promoted as a team leader since I have considerable experience in customer services. I think I have the capability of leading a team and addressing the concerns of the customers in order to provide the better customer service experience. I have fluency in Microsoft word and few languages. Therefore, I desire for the greater opportunity in the next level of my career. 

I appeared for an interview session in which I was asked few questions that shaped my knowledge accordingly. The interview questions are presented by using the STAR method.

Q.1: Do you have any prior experience in customer dealing or customer service?
S (Situation)	I worked in few companies where my job role was to resolve the customers’ queries and deal with the clients directly.
T (Task)	At first, I was a part of an ambassador service providing company in which I needed to provide the face-to-face customer service standards to worldwide passengers. Then I was the part of the best customer service providing team in KFC restaurant where I also used to look after the cash counter. I was then appointed as the security officer in a company called TSS, in which I was responsible for ensuring the safety of the building and investigating the disturbances. I was appointed as the service provider in other two companies and currently working as a part of service provider team.
A (Action)	Previously, I needed to deal with the clients and their requirements. I even used to monitor the security surveillance and other customer service department. Currently I am also a part of a team where I need to take care of the food delivery services as per the requirements of the customers.
R (Result)	I get the appreciation from my supervisor for providing effective services to the customers. I maintain cohesiveness while performing with other team members.

Table 1: STAR Method

(Source: Created by Author)

I have learnt that in order to reach to my desired career, I need to be more prompt and need to strengthen my decision making skills. I can participate in the debates or in the group discussion process. It would be helpful enough in developing my attribute and gaining confidence within me. If I am aspiring to become more successful eventually, it is necessary for me to gather the enriched knowledge on professional attributes. I visited two events that helped me in gaining experience regarding the diverse working culture. Today’s world of professional sectors seeks more advanced method of performing necessary functionalities. Team work has thus become the major focus to determine the achievement of the organisational goals. Moreover, I have understood that a broader networking group helps in identifying the diverse techniques of the business dealings and provides the clear insights regarding the job specifications. Therefore, this journey was much experiencing and promising for me that helped me in enhancing my personal and professional attributes. 

References

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Eggins, S. and Slade, D., 2012. Clinical handover as an interactive event: Informational and interactional communication strategies in effective shift-change handovers. Communication & medicine, 9(3), p.215.

Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers and best practice. Studies in Higher Education, 40(2), pp.350-367.

Jin, Y., Liu, B.F. and Austin, L.L., 2014. Examining the role of social media in effective crisis management: The effects of crisis origin, information form, and source on publics’ crisis responses. Communication research, 41(1), pp.74-94.

Laferrière, T., Allaire, S., Breuleux, A., Hamel, C., Law, N., Montané, M., Hernandez, O., Turcotte, S. and Scardamalia, M., 2015. The Knowledge Building International Project (KBIP): Scaling Up Professional Development Using Collaborative Technology. In Scaling educational innovations(pp. 255-276). Springer, Singapore.

Lindenmayer, D.B., Piggott, M.P. and Wintle, B.A., 2013. Counting the books while the library burns: why conservation monitoring programs need a plan for action. Frontiers in Ecology and the Environment, 11(10), pp.549-555

Seys, D., Scott, S., Wu, A., Van Gerven, E., Vleugels, A., Euwema, M., Panella, M., Conway, J., Sermeus, W. and Vanhaecht, K., 2013. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. International journal of nursing studies, 50(5), pp.678-687.

Stewart, C., 2014. Transforming professional development to professional learning. Journal of Adult Education, 43(1), p.28.